Coaching & Mentoring Platform — Enterprise Rollout
Nov 2024 — Feb 2025
Project Lead · Misk Leadership
Led the end-to-end rollout of an enterprise coaching and mentoring platform across three flagship leadership programs — owning scope, timeline, milestones and deliverables. Selected and managed the vendor, automated coaching workflows that had been run by hand, integrated feedback instruments into the session cycle, and onboarded the full coach and participant population without a delivery pause.
2,400+
Leaders, coaches and mentees onboarded
−60%
Manual support effort per cycle
NPS ↑
Measurable lift in satisfaction and Net Promoter Score
Digital TransformationPlatform RolloutWorkflow AutomationVendor ManagementChange ControlAdoption
Beneficiaries Success Initiative — Misk Hub
Jan 2024 — May 2024
Project Lead · Misk Hub
Led a transformation of the beneficiary experience across Misk Hub, serving a base of two million people. Rebuilt the feedback and support loop end to end, optimized the underlying platforms and processes, and stood up Power BI dashboards over ETL pipelines so satisfaction became a monitored KPI rather than an annual survey result. Drove team adoption and the ongoing monitoring that kept the gains.
+15%
Increase in beneficiary satisfaction
Real-time
Feedback and KPI monitoring, replacing manual reporting
Digital TransformationService TransformationPower BIETLSurvey AnalyticsContinuous Monitoring
Organization-Wide Volunteering Program
May 2023 — Nov 2023
Project Lead · Misk Foundation
Founded and launched the foundation's first organization-wide volunteer program, debuting it at the Misk Global Forum 2023. Built the case, secured executive leadership sponsorship, aligned the design to the foundation's mandate to empower Saudi youth, and embedded the program so it now runs across every major foundation event rather than as a one-off.
1st
Organization-wide volunteer program in Misk's history
Exec
Leadership sponsorship secured and sustained
All events
Integrated across the foundation's event calendar
Program ManagementProgram DesignExecutive Buy-InStakeholder EngagementMisk Global ForumYouth Empowerment